Shipping Policy
Y&M Shipping Policy
Order Processing Time:
At Y&M , your order is important to us. From the moment you click "Buy", our team springs into action to process your order with precision and care. We promise to ship your order within 1 business day to allow for meticulous quality checks and secure packaging.
Order delivery time:
- Standard Delivery: estimated 7-15 business days delivery, suitable for customers who plan ahead;.
- Express Delivery: Estimated 3-7 business days delivery, suitable for customers with temporary needs.
You can refer to the following shipping rates:
- Orders over $59: free shipping;
- standard shipping:$5.99;
- express shipping: $12.99.
Carriers and Distribution Partners:
We work with a network of trusted carriers to ensure your items are safe and secure. Depending on logistical efficiencies, we may deliver last mile via USPS, UPS, FedEx or DHL, as well as trusted local couriers.
Tracking and Updates:
We proactively update tracking information so you never feel neglected. Upon shipment, you'll receive a tracking number that allows you to monitor your package's travels.
Handling Customs and Import Taxes:
For international orders, please note that Y&M cannot predetermine customs and import duties. These charges are usually collected at the time of delivery and are your responsibility and subject to your country's regulations.
Resolving Shipping Issues:
While we strive for perfection, if your package encounters any issues in transit, whether it is lost or damaged, our responsive support team will provide you with a solution ranging from a replacement to a refund in accordance with our comprehensive resolution policy.
Eco-friendly Packaging:
In line with our commitment to the environment, we use sustainable packaging methods, from recycled materials to biodegradable packing peanuts, to ensure that your shipments are both safe and environmentally friendly.
exceptional customer support:
Have questions or special shipping requirements? Our Y&M support team is at your service. Please email us at service@ymdancer.com or call our customer service line during business hours.
Special Promotions and Shipping Offers:
As a token of our appreciation for your loyalty and support, we will be offering discounted or free shipping offers during promotional periods.
Y&M is more than just a brand, we are your dance partner at every step of your life's journey. We make sure our shipping policies reflect our commitment to excellence, community and sustainability. Join us as we dance our way to a greener, more connected world.